Center for American History

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The Center for American History launched its new Web site six months ago, and we want your feedback on the site’s effectiveness. Due to our diverse user and researcher groups, your evaluations and reactions to the presentation of information about the Center are important to the design process and will be thoughtfully considered. This survey is part of a spring 2007 student project at the UT School of Information. All answers will be kept anonymous.

1. Are you (check the one that applies)
a. A first time visitor to the Center for American History Web site
b. Someone who has used the Center’s site once or twice before
c. A frequent user of the Center’s Web site

2. Why were you using the CAH web site today? (check all that apply)

a. to find contact information
b. to find directions and hours
c. to find information about policies and procedures
d. to search holdings at the Center
e. to find information about a research question
f. just browsing
g. other (please explain)

3. Did you find what you were looking for?

a. I wasn't looking for anything in particular.
b. Yes.
c. Sort of/I still have questions/Don't know
d. No.

4. Was the Web site easy to use? (if indicating multiple answers, please explain what was easy/hard)

a. Yes – I already knew where to look
b. Yes – The information I wanted was easy to find
c. Yes – Someone helped me find the information I wanted
d. No – I didn’t really know what information I needed
e. No – The information I wanted was hard to find
f. Please explain what was easy or hard to use on our Web site.

5. If you were looking for research materials, which format(s) were you interested in?

a. newspapers
b. microfilm
c. rare books or journals
d. clipping files (subject, biography, etc.)
e. photographs or visual materials
f. digital photographs or documents
g. archives and manuscript materials
h. Sanborn Fire Insurance Maps
i. other maps
j. census records
k. subject guides
l. ship passenger lists
m. city directories
n. yearbooks
o. other (please specify)

6. What would have helped your experience with the Web site? (check all that apply)

a. fewer drop down menus
b. a page with all visitor information
c. a page with links to research and reference tools
d. the ability to search all the Center's holdings at once
e. more detailed or clearer titles/menus
f. more information on a specific topic (please specify)
g. other, please explain.

7. Did any particular part of the site confuse you? Please explain.

8. Was any part of the site particularly helpful? Please explain.

9. Do you have any other comments about your experience with the Center for American History?

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